Ford Alberton aftersales service dissapointing

On Wednesday 23rd I had my Ford Figo 2017... Purchased October of that year towed to Ford Alberton after it would not start... I pre phoned the dealer to inform them... Was advised to contact Roadside assistance which I did... Vehicle was picked up and wasn't updated on its arrival... Being concerned I phoned a few hours later... I was told that the vehicle would not be attended to immediately as there was a queue by Nicky... She said it would take approx 1to 2 days which I understood ... I called on Friday to find out what was the latest... Even if the car was not being attended to... To atleast have a time frame... I was sent from pillar to post by Vicky... Made promises to return my calls which she never did... She referred me to a lady called carren or Karen... I explained to her that I'm highly inconvenienced as I work with my car daily and I have my kids to taketo school... I needed to have an idea on what the time frame was... She promised to call me back... Im. Still waiting... I'm really disappointed with Ford... To the extent that I am influenced to reconsider my relationship with them if this is the aftersales service one is subjected to... No feedback... Im also disappointed that I'm experiencing problems with a 1 year old car... Truly unexpected... Makes one wonder if all thats in the media about this brand is actually fact... Can Ford please give me an explanation....