Ford after sales service sucks!!!

We bought an Ecosport, new from Imperial Ford, within 5000 km complained about the clutch. We were told it would settle down, the vehicle now has 45000km, After numerous complaints to the dealer, and being told I have to pay for a wear and tear repair, I have now been waiting for over 2 months for a call back to discuss the problem. I have subsequently emailed Ford Customer Services themselves a number of times over the past month and other than a promise that " óne of our customer services representatives will call you within 24 to 48 hours " I have heard NOTHING! My opinion is that Ford has the attitude of ignoring a problem until it goes away. I have seen numerous complaints of the same problems with the Ecosport online, well done Ford!