Ford

we took a car Ford Hatfield because it was over heating in 13November 2023 then on the 17 November i was told it was fixed (by Christopher ) we need to collect it ,we paid close to R10K then on 11 December 2023 the car started showing leaks an email was sent to Ford informing them about this i was advised to take to the nearest Ford i did that on the 17 December 2023 ,then they want to charger us again when i ask them why is must i pay twice for the same thing cause it shows that the car was never fixed properly i do not get a straight answer ,the car has been at the nearest ford as per there instruction at ford ( Bruma) since 17 December 2024 i have been communicating with them via email now there not taking my calls or responding to my emails there probably pushing for there warranty time so that they use that against yet the car has been with them since 17 December 2023 till today no attempt has been done to fix the car the all they want is to charge money yet i already paid but the car was never fixed then now they want me to pay again ( in short there robbing people ) i asked the m what diagnostic did they do when the car was delivered at there workshop? i get no answer so in shop there just did a guessing game and just charged me cause the car came back worse than it was when it was delivered to them to be fixed so it looks like i paid them to to make it worse now they want to charge aga.in Alison Davies ( Experience Manager ) at CMH is aware ,Natasha Peterson ( National Service manager ) none of them is saying anything where i am not getting the service that i paid for