Ford

I went there to purchase a 2019 new ranger, they promise to call back Monday, but dont, I follow up, nothing. I thus go buy the vehicle at a different Ford dealership. Then I order a bonnet guard from Ford Greenstone and pay for the part, they say it will be there in 2 days. Over a month later, no communication, no part. After endless calls to them I am informed the part has arrived I can come through. I drive through immediately from the other side of town. I get there, I'm told they need to fit the part themselves, but the workshop doesn't have capacity, I should come back. I call the Saterday, leaving message after message to return my call, they dont. I persist and finally reach the workshop, they dont have capacity. I explain what I have been through and ask for the dealer principle Gary Manser at #supergroup #ford #fordsouthafrica #basilgreen #fordbasilgreen #fordinternational. They say its Saterday he isn't in I need to call Monday. After expressing my frustration the service manager then says if I can be there in 20 minutes she will make a plan. I'm there in 20, she is clearly not in the mood for me, tells me to go to parts myself and bring her the part. I get it, the mechanic then says the Ford product doesnt fit on the Ford. The parts guy later says its nonesense, they have fit it on all their own vehicles. The service lady walks to the parking lot where several staff members is having a BBQ. She speaks to someone, comes back and tells me they can't do it now,. Its 30 minutes before their closing time, Its a bonnet guard, it clips on. I again ask for the dealer priciple, and am told its him she just spoke to. Strange, l was then **** to being told he wasn't there. So they would rather braai then help. I drove around to the used-card section, ask if there is someone more senior, no its Gary, same one who is too busy socializing with his staff to help me. I ask for a credit so I can again go to another dealer, but is told Gary needs to sign it off, so I leave in frustration. I call later to speak to Carmen who.was the only professional person there, leave a message, Gary calls back and is suddenly unaware of it all and didnt understand why I sped off. What a joke, I guess they can keep the part, and use the money for their next very important staff gathering.