Ford

I am in the below situation and Ford is refusing to take responsibility “ I have a Ford Ranger 2019 model that I bought last year in May and I took it for service in June 2023 as it was within the service plan, at that time I questioned that it did not notify me that it needed service but I was not given an answer. Today I went to King Williams Town Ford and I was told that I was supposed to bring it at 91500km for my service under the service plan and now I have to pay😭. This was a shock to me as I believe the car was supposed to alert me and I don’t have the money. The car still has not shown an alert. Please help me because I take good care of my car and I went to check today thinking I’m preventing this. Please help” that my situation and they are refusing to own up.

Also they are not giving me an answer to “ Why is this model not notifying when the car is due for service?”

I feel like this is done intentionally so that ford deprive us from a service we paid for and they are benefiting by saving costs.