For sa poor service from customer relations

Hi

Logged a call 4 days ago and was said will receive a email and follow uo in 48 hours

Which i did then the guy requested vin numbers and plate numbers which i sent thru

Now its past the 48hours and below is the reply from For SA to me a client

I did not sent my contact number thru hense they can track or get it from my VIN number now the guy said he did not contac me because i did not sent contact details with i meen hello you can get it just to your job

How can you talk qnd say this to a client???

Good day Mr van Zyl,

Thank you kindly for your vehicle details.

Firstly, please do take note that our TAT and follow up regarding concerns is 48 hours.

Secondly, your concerns have been sent to us without any details, therefore we have no contact number to contact you on.

In relation to your concern, please do take note that we have sent your concern to Lazarus Service management to contact you related to a booking for the concerns to be addressed.

In order for FMCSA CRC to address with concerns or repairs the vehicle needs to be booked into a FMCSA Dealership for the concern to be diagnosed, and repaired.

Kind regards,

Alfred Liebenberg