For Fiesta - great product - pity about the service!

I am a Fiesta owner and responded to the communication about the poor security on the driver's door look. I reported this to my local Ford dealer, Halfway Ford, Hillcrest, two weeks ago. They promised me that they would follow up. No follow up as yet. I stress out now every time I park the car. Plus I am expected to pay for the updated lock. Can't wait until I can trade this car. Also took them 8 months to fix the aircon and 6 months to give me the ownership papers after I had paid off the vehicle. Can't wait until I can trade this car and get another brand who are serious about service!