Faulty Information

<p>Good day</p> <p> </p> <p>I bought a car from an Imperial Ford Branch last year. The car had a little more than 4500km on and I made sure to ask when the car must go in for it's first service. The lady who did the sale said it shoudl be on 20 000km. I gave this information to the company who does my service plan.</p> <p> </p> <p>A few weeks ago I took my car for it's first service and when I went to collect it I was informed that the car should've been serviced on 15000km. This obviously meant that my service plan basically does not apply anymore. </p> <p> </p> <p>The day after my car's first service I received a call from Ford to rate their service. I was very happy with the overall service I received and I told the lady on the phone of the big mistake and the fact that my service plan is over. She told me that she will look into it and get back to me. This was three weeks ago and still I have not received any feedback. To make matter even worse I tried to follow this up with Ford and I gave all the information they requested just to hear that I'm not on their system.</p> <p> </p> <p>Thsi is very urgent because I need to sort my service plan out and make sure that the car is services on the correct amount of Kilometers from here on out.</p> <p> </p>