FAILURE TO RESPOND TO MECHNICAL FAULT ON FIESTA

In November 2012, I purchased a brand new Ford Fiesta Ambient 1.4i, from Fury Sandton. <br> I had been very satisfied with the vehicle until I had an accident on 14 March 2015. <br> <br> The concern that I would like to raise is the safety features of this model. The crash was quite severe and not even a single air bag was released. <br> The car spun on the highway hitting the side metal barrier a couple of times and finally landing on the concrete barrier. With such intense impact, one would have expected the air bags to be released to avoid injury. One of the main reasons why I purchased this vehicle was the promise of the safety features in it, and I regrettably have to express my disappointment.<br> <br> I am still interested in getting the same car as a replacement, however I cannot overlook the possibility that should there be a next time, I might not make it, due to the inefficiency and lack of safety.<br> I would have appreciated it if could have recieved a detailed explanation as to what the issues are with these models before I make the mistake of getting yet another Ford.<br> I sent an email to Ford Customer relations department on 25 March 2015, and STILL NO FEEDBACK.