Extremmely poor Service

I would like to express my level of unhappy about Ford for warrant. I was not told that I can sent the car before time for service and when I sent the car on Wednesday (19 May 2019) I was told by car dealer that the Ford service department declined the payment and therefore I should pay for service myself. But when I called them they said they give a non-disclosure 1000KM lee-way that also was not communicated with me. Now they can’t pay for service while the car is still under service warrant. I went to the funeral on Saturday 15th June 2019 that why my mileage escalated above 60000km.

Now I was only told about DSD Ford Protect on 20 September 2019, I contacted them they needed the death Certificate as the proof that I was in Funeral I gave them after that they also declined my request and their reason was if reported the matter with in 30 days after incident there were going to assist me, but I reported the matter with Ford customer service the very same day and I even forwaded them with proof of that email with reference on it. Ford Empangeni they did not submit my claim. I need someone to contact me or give me your ombudsman email and contact numbers so that I can escalate this matter.

Ref number given to me by Ford customer care : *** Consultant was Linnet and Sunil

Vehicle number is NUF 43864 Ford Delear’s name : Richie Ford Empangeni My Name is Evens Mkhwa**** Contact ***