NB
Nosi B

1 reviews | Active since May 2019

16 May 2019, 14:53

Extremely POOR service @ Ford Secunda

On the 23rd of April 2019 I took my car to Ford fiesta at Secunda for repairs because it had an engine light on. The same day they called to say my car was repaired and the light was off. When I got there I paid R769 for that, when I got in my car I started the car, the engine light came on again, I call them to come and check it. They pulled the car back to the workshop again. They checked it then came to me saying I must change the Fan and Cam belt that is the reason why the light is still showing. I took the car then brought it again the following day. They said the will order the parts which will be available on the 30rd of April 2019, I called them to make a follow up, they told me that they have not started with the car. Thursday on the same week I called they told me that they do not have enough technicians to work on my car. Same thing happened when I called on Friday. I decided to call the head office to file a complaint. On the 6th of May I called they told me that they had changed the belts which will cost me R8 100 but there is a problem with the water pump which must be changed which will cost R3 500 I told I do not that amount to change the water pump, but the light was still there even though they had changed the belts. I then told them that I will collect my car the follow day because it seem that they are doing a guess game on what could be the problem with my car. When I got there the following they said this a problem with gears which are driving the cam belt that are faulty which is the reason that the light is still there. I paid the R8 100 whereas the problem was not solved. The worse part of this, is that my car was losing power whilst I was driving and it switched off on the road. I was given my car with another problem. I took my car to the private dealer on the 13th of May, the following day the dealer called me to collect my car, my car is now fine. The timing of the car was off. It is now fixed. I’m truly disappointed by Ford. I want my money back.

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