Exceptionally bad service from FORD HUMAN AUTO bloemfontein

My Ford Ranger was serviced on a scheduled service and a essential part was needed to be fitted due to safety purposes. The consultant explained that I will be contacted ASAP ( first week in october 2017) as soos as the part has arrived from JHB. after 2 weeks i have not heard anything from him and subsequently contacted him. Again he needed all my details as it sounded like he cant remember the situation. He promised again to contact me ASAP. Another week passed and i phoned again. Needless to say 3months has passed and still no news, I am contacting the same consultant on a weekly base. He agreed in mid December that he mad a mess of the whole job and that i must please come in to create a new job card. He again promised that it will be sorted out and fitted before 16 December. Well, we are in 2018 and still no news.

After 12years of driving only FORD cars [ my wife AND myself] , I am done with FORD. All the stories about FORD are true after all although i tried to be ********.