Ecosport buyers beware!

My Ford Ecosport (14600 km less than one year old) left me stranded in Johannesburg traffick. I waited for road assistance for two hours and was dumped at a garage. In spite of several calls to Ford's customer service, I sat at the garage till 18:00 when the Service Manager took me to friends to overnight. He had to arrange transport for me the next day when the rental car was delivered at the garage at 13:00. On top of that I was informed that I had to pay for the repairs to the clutch and gearbox. E-mails to Ford's head office cannot be delivered because \the mail box is full"and to try to telephone them is an exercise in futility. When I bought the car from Hoffeldt Auto in Bronkhortspruit"