Door Panal broken by Ford technicians

Hi, my ford was booked into the Ford Midrand dealership on the 03-July 015 for window motor to be replaced, I dropped off the car in the morning I received a lift to work, at 4pm the driver picked me up to get back to the dealership.<br> When I got there no work was done on my car I sat in the reception from 4:30 till 6pm so the technicians could complete the work! It was freezing that day. I received my car back with my driver door handle panel broken the service adviser said the car will need to be booked in again to check the fault.<br> The car was booked in on the 13 July 2015 for inspection on the broken part. The service adviser or workshop foreman guaranteed me that the parts will be onsite in two days after two days I received no call, on the Friday during that week I called in and a lady named Rozenta she told me the parts will only be onsite on the 30 July and she will call me as I can bring the car in at anytime for replacement. Today is the 04 August 2015 iv received no call, iv also mailed the dealer principle and received no reply. Why must i suffer like this because a ford technician broke the handle in my CAR! I need this fixed even at a different Ford dealer if need be.