DONT BUY FORD ECOSPORT

NEVER BUY A FORD ECO SPORT

For over a week, I have requested a technical explanation why a warranty on a clutch was declined. FORD Warranty & FORD Customer Care, has declined to do so, despite the dealership service person, disagreeing with their decision & assessment. The clutch has packed up on 27000kms, although there are signs of overheating, the clutch plate material is flaking & disintegrating.... I have requested numerous times & still waiting for this explanation to the following 2 issues:

1) I have sent pictures & requested an explanation for the reason for the material flaking. ( FORD - no response) 2) How Ford has concluded that it was a driver related fault. ( FORD - no response)

The response I have received so far: "....a claim was loaded by the dealership and currently in denied status as the Clutch is burnt and not warrantable.....As per your feedback that the dealership is not in support with the feedback from the warranty team, kindly note we are unable to override the feedback from the warranty team."

As far as FORD is concerned, we will decline your warranty & give you whatever reason we want & you may not question us.

So if want a warranty or at least a reasonable explanation why warranty is declined DON'T BUY FORD!