Does Ford's customer care exist?

I copied Ford's published customer care address on a letter sent to the Dealer Principal of Ford Fury Woodmead this past weekend - detailing the utter lack of professionalism displayed by the sales staff there. To date no response from either the Dealer Principal or Ford Head Office.<br> <br> Then earlier this week I sent a request to that same address, providing a VIN number for a car and requesting date of first registration, confirmation of service record and validity of motor/service plan currently in place. I do this whenever I buy a car, and have done so with Jeep, Mercedes, Jaguar, Fiat, Suzuki and Renault. In all previous cases I received comprehensive answers on the same day. <br> <br> No response from Ford.<br> <br> Lucky, I suppose, that I got to know the level of service I could expect before buying the car. It certainly made up my mind between the two vehicles under consideration.