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Marius M

1 reviews | Active since Aug 2009

06 Dec 2015, 12:49

DO NOT BUY A SECOND HAND FORD OUT OF WARRENTY

I purchased a second hand Ford Ranger 2008 Supercab 3.0 XLT in July of this year with 157K on the odometer. On Sunday the 29th November I was traveling on a dirt road outside Rustenburg with my family at about 20km/h when the passenger side airbag activated hurting my wife and damaging the inside of the passenger door. There was no impact or any other vehicle involved. I contacted Ford wanting to know what I need to do and was surprised to be informed that because the vehicle is out of warranty and not serviced at a Ford Dealer they are not prepared to resolve this issue. So what they are saying is that when a vehicle with airbags goes for a service the airbags are also serviced even though it's a non-wear and tear item. I find this hard to believe. This is the first Ford that I purchased and will be my LAST. This is a pity as it's a great vehicle, but with Ford SA's customer care I am not willing to take a chance. SO MY MESSAGE TO EVERYONE, DO NOT BUY A SECOND HAND FORD WITH AIRBAGS!

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