Dissatisfied Ford Customer

Dear Ford

I am not pleased with the service I am receiving from Ford service centre, I own a Ford Ranger bakkie and have a service plan and took out an additional Avis fleet service plan to ensure my bakkie is fully covered, I have had several terrible experiences with my Ford Pinetown and moved to Ford Waterfall in Durban, I am still not satisfied with my vehicle as my vehicle has been covered but not maintained accordingly during services, my plan has now expired and I have been liasing with a consultant at Ford Waterfall but still with no joy, my vehicle was serviced a few weeks ago and my gears and now faulty and not selecting, my engine oil cap is cracked and has not been replaced, which is allowing air into the engine, affecting my fuel consumption causing a high usage of fuel on a daily basis. My window wipers have not been changed during the service and this is all covered by the additional motor plan, my aligned had previously been off and only rectified after three attempts resulting in unnecessary expenses.

I am highly perturbed and annoyed with such a well established name to be giving me such a run around, these are not cheap vehicles and the after sales customer service is not up to standards.

I hope this platform can resolve my issue.