Dissappointed

<p>Dear Ford SA</p> <p> </p> <p>I am utterly dissappointed in Ford Tygervalleys service as I had to take my 2 year old Ford Fiesta 1l ecoboost in on Monday 24th June 2017 as it has a low compression issue with the engine. </p> <p> </p> <p>Firstly I'v asked numerous times regarding a courtesy car as I only own one car. They however say they only have 4 cars which is in use. Today (Thursday 27th July 2017) I phoned again and asked if there is one available and the answer is still no. </p> <p> </p> <p>I then raised the question regarding me being on the list for a courtesy ( being under the impression that I am on the list, seeing that my vehicle has been there since monday), and to my surprise I was not placed on the list. Now I would like to know how that is possible? I then get told that there are others on the list before me ( I understand yes) BUT had my name be placed on the list on Monday, my waiting period would have been shorten. Why was I not placed on the list from day one? </p> <p> </p> <p>Do you not use your own initiative?</p> <p> </p> <p> </p> <p>How can there be a list of a 3 weeks waiting period ? I should automatically go on top of the list as my car is broken and I don't have one to move around. People whom had their vehicles serviced for one day shouldn't get 1st preference. </p> <p> </p> <p>But Ford Tygervalley couldnt care less. They never call back. The manager there is never available or does not returns calls as well.</p> <p> </p> <p>All I want is to have a courtesy asap so I can actually get around while my engine is replaced. As this is seen as horrible customer service.</p> <p> </p> <p>I seek your assistance urgently and with no delays. </p> <p> </p> <p>Thank You</p> <p> </p> <p>Regards, </p> <p> </p> <p>An unhappy client</p>