DISSAPOINTMENT

I TOOK MY VEHICLE IN FOR SERVICE AT FORD LAZARUS, ON COLLECTION OF THE VEHICLE I WAS ADVISED TO ARRIVE AT 16:15. MORNE EXPLAINED THAT IT WAS BUSY, I UNDERSTOOD, HOWEVER I WAITIED FROM 16:15 TO 17:20 FOR MY VEHICLE. NOW BECAUSE THEY CLOSE AT 5PM I HAD TO NOW WAIT OUTSIDE FOR MY VEHICLE, FINALLY WHEN MY VEHICLE IS BROUGHT BY ANOTHER SERVICE CONSULTANT, THE CAR IS NOT PROPERLY CLEANED IN THE INSIDE, THE CARPETS ARE DIRTY. NOW I COULDNT EVEN QUERY AS THERE WAS THE SERVICE CONSULTANT ASSISTING WASNT THERE ,THEY JUST HANDED ME MY KEYS. IM EXTREMELY DISAPPOINTED AS THAT IS NOT HOW EXPECT SERVICE TO BE.