LL
Lerato L

1 reviews | Active since Feb 2019

23 Jan 2022, 15:40

Dishonest and ********* act

Day light ******* and dishonesty On the 3rd of Jan I took my car for service at Ford Human Auto in welkom, I informed the lady that assisted me on that day, Cornè, that the car has been flickering the ABS light more often, and that the vehicle was making a weird sound when I’m driving. She told me that the car will be taken in for inspection and they will inform me of the quotation, of which she did about 2 hours later, I asked her if there’s any parts that needs to replaced and she said no the vehicle is 100% right and they only doing a 10 year annual service which costs R3100. I agreed to it and even the invoice showed I was charged for annual service and breaks system was checked, I asked the lady if my car was now fine and she said it’s in good conditionand that the ABS was on because it needed brake fluid. I left with my car, however, the following day while I was driving, I could still hear the noise the car was making and the ABS light came back on. I called the manager and he said Cornè will call me after 30 minutes of which she didn’t, I went into their office and I was given an appointment for the 13th. Only then a full inspection was done and I was informed that the car needs a lot of parts to be replaced, from bearings to stabilizing links. When I declined the quotation, they informed me I must pay R900 for the inspection results of which I asked why must I pay if I had already paid. I feel this was an ********* act by the company because the first appointment my car was inspected by they decided not to tell me or give full detail of where the issues are and allow me to either accept or decline the quotation, instead they did not reveal and went on to charge me R3100 for changing oil and petrol filters but my car still has issues, which they knew of on the first day but decided not to be honest about it even after I informed the lady so many times. So now I lost my money for nothing.

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