Disgusting and Disrespectful treatment

Have received repeated atrocious service from CMH Ford Durban South, for 2 different vehicles over the past 12 months.

Most recently I had taken my vehicle in for a service and had asked the service advisor to check 3 further items:

1) Brakes (which were changed) 2) Damage to the rear view mirror (which was ordered) 3) passenger electronic window (which was completely ignored)

I had to take the car back to do the mirror change, which was done under warranty, and had once again asked for them to check additional items:

1) Electronic Passenger window (Which were "dusted") 2) shudder on the brakes (which were "dusted")

Firstly, when I went to collect my car, it was returned to me with no rearview mirror, I was told to go to or contact PG Autoglass and they will sort it out for me "as the dealers are not windscreen specialists"

When I said this was unacceptable, the dealer made arrangements with a panelbeater down the road who got it fitted within 5 minutes.

Further to this, the brakes and the window have not been sorted out.

I had called the dealership to obtain contact details of someone other than the dealer principal to complain/escalate to and was twice promised to get that details within 10 minutes - which has not been received.

I am at my wit's end with this dealership and cannot understand if I am experiencing prejudice or if the service is just that bad at the dealership.

My previous vehicle went in and out of the same dealership about 20 times until I was forced to trade the car in as the dealer could not trace/fix the problem...only to find out 6 months later it's a factory fault and a recall has been done on that particular vehicle.

Completely disgusted as I feel completely disrespected and unvalued.

I vowed to never buy another ford and even though I love the cars, this dealership has completely spoilt my views on the brand.

I am tired of taking the car back and forth whilst consistently receiving poor service and hope that this will help me escalate to a higher power.

I am not asking for any favours, the car is under warranty, and I paid cash for the brakes.