Disgusted with Ford Everest

My wife bought a new Ford Everest 2.2 XLS in December 2017. On 1 May 2018 the vehicle breakdown on our way back from a family trip. With only 14700km on the clock. I toke the vehicle back to Aurinia Ford where we bought the car. According to the workshop manager the aircon pump broke off, this caused the engine to overheat. The dealership told me that they had to provide the Ford Factory with a report. I asked the dealership to forward the reports to me, I have not received any feedback from either the dealer or the factory. On 8 May 2018 submitted a complaint with Ford Customer Care, which is a total waste of time. On 15 May 2018 my attorney wrote a letter to the dealership and Ford Customer Care, Ford's attorney responded to the letter stating that they are busy investigating the matter and they would provide feedback within 10 working days. On 30 May 2018 (the 10th working day) they asked for more time until 1 June 2018. Yet again with no feedback.... I have submitted complaints with the NCC and the MIOSA as well. I called the dealership several times asking for feedback, with the same response every time, they will come back to me and they never do.

I will never in my life buy a Ford again!