Disgusted!!! FORD South Africa customer service

I recently had an incident whereby my vehicle (Ford Fiesta Ambiente 1.4 2017 model) was damaged by a Webber braai lid that had rolled onto the M13 that I drove over at night travelling home from St Mary's hospital (where I worked as a Medical Doctor). We put in a claim with our insurance company (Discovery) to have the vehicle repaired. We are currently in week 9 of repairs and I am tiring of an ongoing process that entails untruths, poor / no communication, blame shifting, false promises and incorrect assessments. There have been undue delays at every stage of the process with absolutely no accountability. I have attempted contacting Ford Customer Relations Centre and despite several emails of urgency, I have been ignored.

Having come from an industry where customer service is of paramount importance, I am disgusted by FORD's service in this regard. This experience has truly *****ed my image of FORD and going forward it will always leave a bitter and unpleasant memory.