Disgusted Ford Finance client

I am so dissapointed. I have app**** on 23 April 2020 for Covid 19 Relief and on the 19th of June its still not processed. My salary was negatively impacted by Covid 19 and I went this route. I contacted the call centre on numerous times and seems like the agents does not know what they are doing. I spoke with *** & ***ca. No success. When I call and raise my concerns I am put in hold and then the call is just dropped, now care for the client what so ever. Please advise me if this is the way Ford/Absa finance is dealing with their clients. I was expecting much better from a big corporate like ford and Absa