Disgraceful service from Ford Financial Services

I purchased a car and financed it through Ford Financial Services (FFS). I settled first day or so of Feb 18 and have requested my Registration papers. I was told they would be delivered to me within a few days. As they were not delivered I called the dealer who told me they were sent to FFS, and showed me a signed waybill where they were picked up by their couriers to take them to the bank ( FFS is managed by ABSA I believe). After numerous calls to the Dealer and Ford Financial services, I am yet to receive my registration papers. I have even spoken to the management at FFS, who promised to resolve it and yet nothing. The last call was to the team leader at FFS, who promised to resolve this and phone me back in 1/2 an hour, well that was two days ago. They are absolutely useless and their customer service is a disgrace. They clearly do NOT care and everybody just blames everyone else, but nobody takes ownership or action and resolves the issue. Avoid them at all costs. I have never had such poor service. they are so poor that I expect this will not even bother them. I dare them to have the decency to respond.