Disgraceful Service

On 9 March 2022, after I had a tracking device installed into my FORD FIGO, we required a RADIO CODE to have the radio reset. We sent pictures of the radio, complete with all relevant numbers, including serial number to obtain a code. After many, many attempts trying to reach them by phone, the info was emailed off. A week later we had still not received the code. I personally went to FORD and dealt with DORIANE MEYER(SERVICE ADVISOR) who first advised that their phones were not working(?) and then that they were still waiting for the serial number(????). I again supp**** them with the information. I was told it would take 2 days to get the code. After several messages and attempted correspondence( to which we received no responses or acknowledgements), and almost a month later, we are still waiting for a code for my radio. Something only obtainable from FORD. I have never experienced such poor or rather LACK OF SERVICE from a business ever. We have in the interim, decided to cancel an order for a Ford Vehicle we were going to purchase. I am getting rid of my Figo and we will return to TOYOTA. SHAME ON YOU FORD( WESKUS MOTORS). We will spread the word about your poor service...