disasterious service

I bought a Ford Tourneo Connect from a used car dealership in Pietermaritzburg in July 2024. The following day, the rev counter started jumping and all the warning lights on the dashboard came on as well as sounding an alarm. I took the vehicle back to the dealership who in turn sent the vehicle to Ford Agents in Pietermaritzburg. The vehicle came back and all was in order. so it seemed. The same issue again. Vehicle went back to the agents. this has been going on for the past 7 months now. car will go in, stay from a few days to a few weeks. Will be told the car is sorted, only to experience the same problem. sometimes the problems happens while am still parked in their driveway and sometimes after a few kilometers and sometimes the following day. The dealership where i bought the vehicle from has been really fantastic. they have paid for all the repairs done by Ford so far and have lent me a courtesy vehicle at times. Ford offers a courtesy vehicle, but you have to pay for the insurance. I did take a vehicle twice for 5 days at a time but is very expensive. I was paying insurance on my own vehicle that was standing in their workshop and also paying to use Fords vehicle. On the 4th February 2025, I was told my vehicle is sorted once and for all. I collected it from the used car dealership where i had bought the car from. all seemed to be fine. The following day i went to Ford and spoke to the workshop manager to ask what the problem was. He was very upset and complained continuously about the problems that my vehicle had caused for the dealership and how much money the dealership had lost. According to him, the wiring for the tow bar was at fault. I tried to explain that it is not possible as the tow bar was only fitted 2 weeks after the problem had started. the tow bar was fitted by a reputable workshop and not a back yard mechanic. He wasn't interested. I left there feeling very disappointed and let down. On the 13th February 2025, the engine management light came on again. We then also discovered that the interior lights and the USB charging ports were also not working. On top of that, the engine fan is working overtime.

I am at a loss. If you cant trust the Agents, then who ?

I am really extremely disappointed and will not recommend anybody to go to Ford Pietermaritzburg. Many people, on hearing of my situation, have told me of the problems at this Ford agency and i didn't believe them. If only i had listened.