Disappointments in Ford

I bought a kuga in May 2015 from the Ford dealer in Victoria West. I was then still a resident there but have since divorced and moved to Somerset West. My car got its services from Kelfords in Somerset West. August 2020 I had problems and took the car to them. I spoke to the person in charge at the services. He just told me I have to come back in 5 weeks then he can help me. I live alone and have no one who could help me then. I asked with tears in my eyes if they could not help me sooner to which he just rep**** come back in 5 weeks. I called a friend who gave me the number of Danie Spies from DBS Auto Clinic in die Strand. Danie helped me right away. The problem was a crack in the cylinder. The whole engine had to be replaced. He got every part from Ford. The bill was R67782.00 which I had to pay. I called the owner in Victoria West and asked him what I could get for my car now whereupon he then told me that I had an extended warranty on my car. THESE ARE THE FIRST WORDS I HEAR ABOUT !! I go back to Kelfords and ask the same person why he did not tell me I have a warranty. Everyone just shrugs their shoulders. I contact the customer service of Ford SA and the same response. My question: I'm new to the area, Kelfords could not just try to get me in to another Ford dealer for help and why does no one tell me about the extended warranty. All the parts were bought from Ford and they have my fin number and could see that there is a warranty. I am very disappointed in everyone from Ford!