disappointing service from Ford.

Good day

Please assist with the following.

We had our ford ranger 2.2 2016 sent to ford in Umhlanga on a roll back for oil dripping from the vehicle

The vehicle was delivered 4th October The damage at the time of delivery was said to be the intercooler & turbo The vehicle has been with Ford Umhlanga for 31 working days. The engine is now completely damaged as a result of over revving, this damage was done under Ford Umhlanaga's supervision. Ford SA now refuse to pay for the damage they have caused to the motor. Please see initial quote dated to the 9th October 2018 / At this stage the motor was in good running order:

RE: NT58393

INTERCOOLER - R4 206.91

ENGINE OIL - R946.00

LABOUR - R2 550.00

VAT - R1 155.44

TOTAL - R8 858.35

In this time we have incurred numerous costs and would like. Ford SA to remunerate us for vehicle hire at a Day rate

Ford SA needs to cover the engine replacement cost and give us a fully functional vehicle. This is not negotiable and we will go to every avenue to insure this is done.

CMH Kempster Ford Umhlanga service has been dismal.

We would not receive feedback as to the vehicle timings on repair - We had to drive to ford to find out what was happening / countless unanswered calls From the date of delivery of the vehicle to the 13th November Ford had not informed us of their intent to not cover the engine replacement.

Please may you assist us with an urgent response. Our costs are unnecessary as this vehicle is under warranty. Yet ford are failing as per the ford protection policy.

#ford # fordsouthafrica