********* Ford dealership

Good Day, I have bought a 2017 Ford Fiesta from Steyns Ford in Pretoria CBD, on the afternoon the sales representative came to show the vehicle to me he said that they will replace the windscreen for me due to the cracks that it had. After almost a month and a half later he came back to me saying the his manager says that she will not replace the windscreen due to the fact that the vehicle has passed fords 160 point my check. My insurance refused cover on the windscreen until it is being fixed. I have contacted ford sa via facebook messenger but have not received any reply. Another fact that is concerning is that if the vehicle have passed the so called 160 point check why was there not a drop op water in the windscreen wiper water reservoir and why did I have to continuously follow up on the sales person for the spare keys, logbook, safety triangle and car matts that was not in the vehicle the day I have received it. I also did not receive a copy of the so called inspection that they are mentioning on the day of receiving the car. another concerning fact is that the sales person contacted me on the 11 of April and ask if I can request a new settlement amount because apparently the dealership has lost my file and that I must sign again for the documents, thus after I have received the vehicle on the 28 of April.