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Preneshan P

1 reviews | Active since Jun 2015

04 Oct 2017, 10:33

Dealership refused to take my car in for repairs

My car got stuck on Saturday (30/09/2017). The dealer was closed at the time (Ford Basil Green) AA towed the car to their depot. On Monday the car was towed back to Basil Green and the AA driver was informed that they will not accept the car as the car is under Consolidated Motors Ford (Boksburg branch) I called 4 different dealers and they all confirmed that the car can be taken to any dealer in the country. My car is currently at Ford The Glen. I have not received a single phone call from them or any sort of feedback from the branch. I'm still waiting to find out what is wrong with my car and I also requested a courtesy car with no luck. Ford customer service department called me only to tell me that the dealer is still diagnosing the issue which was after 16:00 yesterday (03/10/2017) I find this to be unprofessional and unacceptable that I'm left in the dark and stranded with no car.

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Preneshan P's update04 Oct 2017, 17:05
Reviewer Update
Left a message with the customer service manager to call me back and I havent received anything from him. I got a call from Ford a few minutes ago telling me now all of a sudden it's actually my clutch that failed and instead of costing me + - R4800 just for the clutch, now it will cost me +R25000. I was informed yesterday that my clutch wasn't the problem and today it is. On my last visit to Ford the Glen I was also assured that my clutch would never just fail on me without a warning, the other staff member tells me that it could fail at any time and can even leave me stranded on the side of the road. This is pathetic.