Complete lack of service and Intergrity

On Friday the 8th April my ford ranger broke down (1 year old, 25000km on the clock), luckily I was in PMB at the time and managed to get the vehicle to the dealership. I was initially told they where full and couldn't check the vehicle in that day, I spoke to Gareth who assisted me and got the vehicle in. About two hours later I was informed by Gareth that it needed a new gearbox. <br> By Saturday the 9th I had a call from Bob indicating my service book was missing (Its always been in the vehicle), there system was down and they couldn't order the new part. I called Gareth immediately who informed me that the order will be placed despite the downed system. I called back on Monday, spoke to Bob, and he said the order will be placed today? I wasn't happy but was assured they would have it by Wednesday (the Latest) and fitted by Thursday the 14th. <br> I have just had another call from bob (today the 14th) to say the factory has no stock and they dont now when they will be receiving.<br> Ford,Do not lie to me, do not keep me in the dark, and do not tell me that you have no loaner vehicles available for the next 3 weeks, a dealership your size needs more than 4 loaner vehicles.