Complaint Against Ford Ballito – Warranty & Maintenance Plan Issue

Dear Hello Peter,

I would like to lodge a complaint against Ford Ballito regarding an issue with my Ford Ranger 2.0D XL.

On 5th February, I took my vehicle to Ford Ballito due to a problem with the windscreen washer bottle—it was full, but not spraying water onto the windscreen. After their inspection, I was informed that the bottle was blocked and needed to be flushed, which would cost me close to R4,000.

However, my car is still under warranty, and I also have a maintenance plan that I was advised to take at the time of purchase because it would cover items not included under warranty. To my surprise, I was told that neither the warranty nor the maintenance plan would cover the repair, meaning I had to pay out of pocket for something I believe should be covered.

I feel misled regarding the coverage of my warranty and maintenance plan, and I am disappointed with the lack of support from Ford Ballito. I would appreciate assistance in resolving this issue as I believe I should not be paying for a repair that should be covered.

Regards, Sihle Shandu