COMPLAINT AGAINST FORD

Good day I purchased a brand new Ford Ecosport in 2017. In March 2018 I had to take it in because of an issue that I experienced when starting the vehicle. Since 2018 to date I have taken the vehicle into Ford 5 times with the latest now on the 19th July 2021. My vehicle had to be towed in twice to the dealership because I was unable to drive it there.

Each time Ford has come back to tell me that they have done a 'diagnostic test' and they cannot pick up the fault. I have appealed & lodged a claim to Ford SA to assist, appealed to the dealer principle from the branch I have taken my car to, to also assist, almost pleading with them to acknowledge that it is not right for me to have experienced the same issue 5 times with the only answer coming back from Ford that they cannot detect a fault.

I really am not in a position to trade this car in - which when I asked FordSA what solution they can offer to me - that was their answer. It was more of a solution for them rather than a solution for me, who bought a brand new car hoping to keep it & not trade within 4 years, not financially viable for me!

I have e-mailed FordSA twice since Monday 19th July 2021 and to date no response.

If anyone has any suggestions that may assist me with my case, I would greatly appreciate that please.