Complaint

I have an extended warranty with Ford booked my car for service on the 8.12.2021 at silver lakes told the service advisor that there is an engine switch light and water light coming out and asked to be checked. During the course of service never received a call as usual to be informed of the progress called to say I will be late the service advisor said she will leave the car with the security guard. The following day I am awaiting for the call from the service advisor to put me through what was fixed and what the problem is with the car nothing happened. 10.12.21 I decided to cal dineo who than told me I need to replace the whole engine and because it was involved in a accident the car won't be fixed under warranty the same car that was checked by them after accident which happened last year and never picked up anything with the engine but only now. The lady by dineo said service manager will give me a call but he didn't instead she calls again to say the service manager says I must bring the car again to get it checked but not fixing it. Called head office I was told turnaround to resolve case is 24/48hrs I will receive a call. Monday I call the head office for enquiry than only after an hour silver lakes calls to bring the car which wa Monday 20.12.21 dineo they will call within 24hrs but I was never called. TCF principles were never used Honesty Accountability values never used service was bad up to today I can't drive my car and no solution is given or even update instead dineo says wait for my call. I was ever treated well and valued as a client especially the service manager who does not want to communicate with clients.