Complain and bad customer service

Good day

I bought a Ford Focus Jan 2017 and last week Wednesday when I was driving the car showed the engine light I same time called ford centurion the manager checked the Car and he said I must book it as an emergency walking in and they with attend to it within a week and I might get it within 5 days. While I was there I called other ford branches and I managed to secure a booking for the 13/12/2018 which is today at Pretoria central. My surprise when I get there the lady started to explain to me that I won’t get the car today which this was never explained to me and i might not even get it next week. This to me is an inconvenience because if I only knew or this was explained to me when I made the booking I would have booked my car at centurion and today I would have received my car back

This is an inconvenience because tomorrow is my last day at work and am supposed to travel home for festive season so now I can’t travel home because of Ford

The thing I want to know is when will be my car be fixed? What’s costing an engine light to come on on a such new car? Why was this not explained to me when I made the bookings that I won’t get my car same day?

I would have booked this car with centurion last week and today I would’ve been having my car back now. the problem is I will be on leave from Friday and I was suppose to go home for festive holidays now I cant go anywhere because of the ford SA guys

I would appreciate a constant update from you guys

Regards Kulani