Can't complain about services because we did not receive service

We bought a Ford Ranger from Ford Nelspruit, I can’t complain about service because we did not get any service. As a dealerships responsibility they need to register a vehicle and get number plates made for the customer as its part of the contract that we as a customer pay for. Ford Nelspruit did not register the vehicle I had to put in a day’s leave to get the license for our new vehicle, as I was sitting at the licence department for more than 4 hours just to find out that the vehicle we traded in was still on our name and I had to pay R1677.80 to get the license for both vehicles. Now I need to wait 3 working days to get refunded????? Why can dealerships deliver a proper service? They definitely did not wait for their money when we bought the vehicle. I will never ever deal with Ford Nelspruit ever again.