Broken Gearbox on holiday

<p>Whilst on holiday in December our gearbox of our Ford broke in Oudtshoorn, luckily on our return, not spoiling our entire holiday. As luck would have it, 1 month out of warranty but only 70 000km on the clock. Luckily Ford did pay for the repair work which was great. However, due to these unforeseen circumstances we had to book flights to JHB from George for 4 people on 28 December, quite expensive, and had to arrange for a courier company to return our Ranger from Oudsthoorn to Johannesburg after the 3 weeks it took to repair. I have made contact with Ford numerous times in order to find out whether these costs can be claimed from them, with no responses - not even an acknowledgement of my query. Now, I was wondering, what does one have to do to at least get a reply out of them - if they can't process my claim, ok, but just to get a response....that doesn't take much. Have been a Ford fan, but my trust in the product has however been broken and I am quite dissapointed with their customer service.</p>