Brand new 2017 Ford Focus Trend 1.0T with defective parts.

In September 2017, I bought a Brand new 2017 Ford Focus 1.0 T Trend at Ford Culemborg Cape Town. A few weeks after I bought the car, I discovered that what I thought was a very good car and purchase, was a car full of defective parts.

First, I was constantly hearing a scratching noise when driving off from the front right tyre. I reported this to the sales manger at Ford Culemborg Cape Town , Carlo de Vincenzo, and he told me that it's because the car is parked outside at night. I reported this again to the Service manager at Ford Culemborg Cape Town , Munsoor Kriel, and he told me that the Drive shaft in the car was faulty and they had to replace it. So a brand new car that is only a few weeks old is having to be replaced a drive shaft a few weeks after it was purchased? I was very accommodating that I let them fix the car, even though it took them weeks to source the part. On top of everything my car was returned to me with a punctured tyre, which they did not even see until I highlighted it to them, and very accommodating again I let them fix the tyre.

Secondly, again a few after I purchased the car, I noticed that there was a gap between the roof lining and the body of the car, such that it looks torn. After I reported that the roof lining was faulty, Munsoor Kriel told me that it was because the roof lining was too short on the one side. After 4 attempts of sourcing the roof lining (after other roof linings were constantly being returned due to quality issues), they finally found the right lining after about 4 months. I was very patient and accomodating again. The roof lining was replaced, and the car looked fine when I collected it. But 2 days later the same the gap was back again. I took the car back again to Ford Culemborg Cape Town, and Munsoor Kriel told me that he does not think it's roof lining then, and that I should give the car to them again to try and fix it.

Because this has been a long and terrible experience for me, I asked them to take back their car or replace it with a new one, as I had given them numerous chances to fix the car and worried that the at is just going to give me more problems in future. But they told me that I will be liable for the difference between the trade in value and the settlement/ price of the new car. Why am being held financially liable for something that is not my fault at all? And what responsibility is Ford taking in this matter?

Also a few days ago I noticed a rattling noise on the rear left door when the volume is high (and it's not the speaker). Also the right power fold review mirror is making a squeaking noise when it's folding.

This has been my worst experience of buying a car, and I fully Regret buying a Ford. I would never recommend buying a car from Ford Culemborg Cape Town, or a Ford for that matter, to anyone.

Disappointed customer.