Booking a service

My car is due for a service. Tried contacting Ford in Tygervally for 2 weeks when I finally got through I was put through to the person who handles service bookings who never answered the line. I was then told that she would call me back which took about 3 days. When someone did contact me they took down my details and said they would call back which never happened. I eventually got through again and made an inquiry to find out if my service was covered by the service plan. And booked the service. I was told that they would send me an email with the details which I never received. I also never received a confirmation of my booking. Ford then contacts me to rate my service which was never confirmed nor did the service happen. I was told that someone would contact me to book the service again which again never happened.