Bitter disappointment and shark-like business practice

Unfortunately there is not an option for negative stars. I damaged my car slightly over the weekend and need a panel on the bottom of the car to be clipped back in. I approached Ford Paul Maher (Beyers Naude) today for assistance and was told that just to look at the issue was a cost of R500.00 (Five hundred rand). The entire matter would likely take them less than 3 minutes but I would be charged for someone to take a look (R500) and then if there was a cost to replace a part there would be an additional charge. I understand paying for a new part but since when do we accept being charged for a quotation? I have been a customer of Ford Paul Maher (Beyers Naude) for over 2 (Two) years and originally bought my car from them - I never expected such a slap in the face, or to be so bitterly disappointed by them. I will never ever advise a person to buy a Ford and especially to do business with Ford Paul Maher (Beyers Naude).