Battery replacement

I made a booking for my ranger in the last week in November for the 19th of Dec 2019 at Ford Kimberley and i asked them to check the battery. When i booked it in on the 19th of Dec I asked them again to check and replace the battery. When i received the vehicle at 15:00 i found out that they did not replace the battery under the maintenance plan as i requested because they forgot to ask for authorization and i asked them to please coerier the battery asap to me. Today it almost a week later and I have not recieved a email or phone call. I did not even recieve the proofbof wheel alignment or wheel balancing but i had to pay for it. I was told they would email me all paperwork for the service but they are not doing it. I am very disappointed that i have to pay for a service and i am not getting any service for the money I paid for the maintenance plan.