Barloworld N1 City Ford - Poor management of repeat service clients

I have reached my 80 000km / 4 year service so i booked a service in a month ahead of time.

Finally i arrive at the time of my service, i take it into Barloworld N1 City dealership. They tell me they are going to have to charge me because my service expired 2 days ago (over the weekend)!!!!!

When i did my 3 year service the dealership told me to book the 4 year service in by he 25th of May 2018. She even wrote that on the back of my invoice so i could remember! I booked it for the 21st May 2018 knowing this and i was not informed anywhere or by anyone that my service plan was expiring on the 19th, if i was told this i would have booked it before that! Not to mention i bought the car in the month of June, how is that even a full 4 year cover?!

Extremely dissappointed in the way this was handled as I could have avoided unecesary costs.