Bad treatment

I have been a client at Ford Germiston for the past few years and have always taken all my cars to this branch for service and repairs and I have always been allocated a courtesy car , as my job requires me to work on field more often.<br> Yesterday ,I texted and phoned the Finance manager who normally arranges the car for me.<br> <br> To my surprise,this morning she sent me a text saying she can't organize me a car ,without providing me with a valid or acceptable reason.<br> <br> To my dismay,I was told by one of the employees at ford that there was actually a courtesy car available and that others are always organized as and when there's a need.<br> <br> As if that was not bad enough,I was further told that a courtesy car was allocated to a white gentlemen who was then driven away by a ford driver to his golf playing ground.<br> <br> I sent her a text message expressing my disappointment and that I was aware that there was actually a courtesy car available and that they have previously been allocated to other clients in need of that service.But she did not reply to my text.<br> <br> This was the worst treatment I've ever gotten from a company as big as ford.I didn't expect this.<br> <br> I am never setting foot there again.<br> <br>