BAD SERVICE & UNRELIABLE CAR

I hope all is well with you and your families. My name is Mr Lamkelo Jaxa. I am the owner of the Ford ranger 2.0 Bi-turbo Thunder 4x2 Frozen white that has been with Ford Germiston since 10 August 2022.

Vehicle Make & Model : FORD RANGER THUNDER 2.0 BI TURBO

Vehicle VIN number: AFAP MJ2PLY34921

Current Vehicle Mileage:

Registration Number: DOYI 4 GP

Servicing Dealership: Motus Germiston Ford

Contact Person at Dealership : Sizwe buthelezi

I bought the car from Ford Germiston on 18 November 2020 from great sales Executive Mr Quentin Du Toit, after great convincing and marketing of the Ford brand from him vs Toyota. When the car was around 24000k it started to show low pressure oil warning light , I took it ford germiston it was recommended that it must be serviced for major.My emissary continued the car broke down on N6 less than a year ago on the 30th September 2021. I had issues with the AA roadside assistance that never pitched up as it was one of the key things that were said during the marketing stages of the car, that ford has 24/7 roadside assistance. I ended up arranging my own transport since my family was placed at risk. I had to book a Guest house to ensure I keep my family safe in East London.

I had issues with the loan car. I had to raise it with the car dealers. None of the two car dealers wanted to take the ownership until I raised the issue with Ford SA. Eventually the loan car came from Ford SA even though it was not accommodating my family I had to take it because I had no choice since I had no means of going to work.

The Kelston Ford Queenstown gave me a report that the car engine needed to be replaced. I was kept on the loop interms of the progress of the repairs. I was then called to be told that the car was ready for collection. I had to quickly drop everything and arrange to pick up my car since Ford couldn't bring it to me.

On the week of the 5 August I was driving from Mpumalanaga on N3 when I started to hear a weird knocking sound. I couldn't locate it until I reached home. This irritating noise continued to happen on the 10th of August 2022. I asked my wife to lend me her car since I had an urgent situation to attend to in Nelspruit. I told her to take the car to Ford Germiston for the assessment since there is no warning light , she then called me and told me that the car has been booked in after it was tested. She will have to leave it since it was not safe to drive it.

Sizwe has been keeping me on the loop through the diagnostic stages or fault finding. I have picked up the fight between the two dealerships about who must take the ownership or the cost of repairs. I spoke with Sizwe about the loaned car since my car has been with ford for so long and nothing yet has been done. I was then loaned a Ford Ecosport manual with an empty fuel tank with little fuel for me to get to the next garage.

The issue of this car is really compromising my health also since I have a spine operation. The loan car is manual and heavy on fuel consumption compared to my diesel car from the day I got the car till to date I have already spent R1100 just in three days with less than 400km travelled. I am really not happy at all because when I decided to buy a well known brand new car I never foreseen going through all this stress and strain. The car is not even two years old but its having all these issues and lack of ownership or accountability make it worse. I wish I could reverse the transaction of buying this car so that I would know I am looking for a much reputable car that will be able to take me and my family.

To make things worse I been told that I must return the leased car even though my car is not yet sorted. to bring things to your attention I travel every day 280km minimum and I work on dams , i had clear reason why I looked for the Automatic Car that will access my working sites easy and any weather conditions. The treatment I am receiving from the ford dealers it's professional and they have no sympathy for clients. I would like to get the head office of ford to be involved and sort the internal issues so that I can have a reliable car.