HK
Hilgard K

1 reviews | Active since Dec 2023

04 Dec 2023, 10:46

BAD service from Ford SA!!

I am writing to express my deep dissatisfaction and frustration with the ongoing issues I have encountered with the Ford Everest I purchased in April 2023 from Mafikeng Ford. The series of problems began on August 8th when the turbo of the vehicle malfunctioned, resulting in my car being in for repairs until August 22nd. Subsequently, on September 22nd, I experienced an oil leak, leading to the vehicle being returned to the garage for further attention. The engine was replaced, and I received the car back on November 16th. Unfortunately, my optimism was short-lived as the oil light reappeared the very next day, necessitating another round of repairs. The vehicle was returned on November 22nd, only to face a recurrence of the same issue on November 23rd. As of the present date, my Ford Everest is still undergoing repairs, marking a cumulative total of three months in the workshop since the initial purchase. This extended period of downtime is not only inconveniencing but also raises serious concerns about the overall reliability and quality of the vehicle. Throughout this ordeal, I have sought assistance from the dealership, who have, in turn, referred the matter to Ford SA. Despite the provisions outlined in the Consumer Protection Act, which entitle consumers to a refund within six months of purchase in the case of persistent issues, I regret to inform that Ford SA has been unresponsive to my predicament. The company has not shown any willingness to negotiate for a replacement vehicle or initiate a refund process. I believe it is only fair and reasonable to expect a product of the highest quality when purchasing a new vehicle, and the continuous defects and lack of resolution in this case are both disheartening and unacceptable

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