DL
Danie L

1 reviews | Active since Mar 2023

02 Mar 2023, 20:06

Bad service from Ford

I bought a 2021 ford ranger xlt 4x4 at Numbi ford in Whiteriver. They delivered the vehicle on 25 November 2022. 48000km on the clock. I went down to George in the cape 17th of Desember. 26 December i drove the Swartberg pass, the ranger overheated for no reason. When i took it in on tbe 27th Desember 2022 they informed me that there were damage to the engine. 50000km on the clock. They kept the vehicle there at Motus ford. Motus gave me a courtesy car to use while my vehicle being repaired. Ford customer care was phoned and no help was given from them. On rerurn from my vacation from George to Johannesburg i had to come back on my own without any help from ford customer care. And Motus required courtesy car back before i left Georve. My vehicle was returned to me in Johannesburg on the 3 of February 2023 only. After inspection i found multiple faults on the vehicle, eg Massive dent on the bonnet. Bonnet liner damaged. Window corner piece missing. Dust protecter in engene bay missing. Logbook missing. Engine smoking on startup. Loadbin soaked with oil. After taking vehicle back to ford in Alberton i was told that it is normal for that model to smoke and idle iregular for a few seconds on cold start. Received my vehicle thursday 16th February for testing. After traveling aproximate 300km vehicle giving fault alarm. After taking it back to Alberton ford Tuesday 21 February 2023, after calling them they informed me that oil sensor wire was pinched between engine mounting and block. Mechanic error. After repairs and testing fault indication still there. Now the fan and controller was faulty. It was replaced. Fault code still on. Now suspect oil sensor again. 2 March 2023 and i still do not have a vehicle. A courtesy vehicle was offered today, 2 March, BUT with R7000 damage advanced payment for any damage to their vehicle, even if it is not by my doing. If it is my doing i do not have a problem. I did contact MFC to cancell my contract or either want another vehicle or my money back. But as well they do not want to comunicate . After sending 3 emails and acknolledgement of receiving it, no reply.

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