Bad service Delareyville FORD

They lost my service booklet after I sent my Ranger in for a service and cracked my windscreen. When I asked them about it, the owner didnt even apologize but started telling me very rudely that the windscreen is not his problem. He didn't jump on it...as if that was what I asked him.

My mother-in-law had to wait 3 months for them to reprint a new service booklet for her after they lost hers as well.

The service and attitude of the dealership and owner is shocking. They clearly have NO idea what customer service means.

Needless to say...I will never ever go back to this dealership again and if I could trade my Ranger in for ANYTHING other than a Ford after this experience, I would.

No man is an island on his own...and clearly this owner thinks he can do whatever he pleases without any consequence.