Bad service at ford in Umgeni road

I've bought a second hand ford at ford umgeni,sales process was a nightmare,I've made arrangements that we will come on Saturday to fetch the vehicle,the vehicle wasnt ready, paperwork wasn't ready,had to wait for the vehicle to be taken for COR in that very same morning,plus they gave me the wrong spare key, keep asking for it,more excuses everyday,sales person and manager unprofessional,first time dealing with people who don't know anything about ford vehicles making myself and my husband a ****,about the vehicle,I'm so annoyed and angry